FAQ

• What is marmalade?

  • Marmalade is a preserve made with citrus, by definition marmalade has to include the rind & pulp / juice of citrus fruit. 

• What is jam? 

  • Jam is a preserve made from all edible parts of a fruit (i.e. blueberries, grapes, etc). This is different than jelly which is made by straining out all the skins, flesh & seeds leaving only juice after the cooking process. 

• Are your jams & marmalade Vegan? 

  • Yes! We use bone char free pure cane sugar and pectin made from pure citrus peels. 

• WHAT IS YOUR RETURN POLICY?

  • If our products arrived damaged or contaminated in any way, please contact us right away, along with a few pictures and we will be happy to send a free replacement.

  • Due to the nature of our products (food) we are not able to refund or exchange orders once they have shipped. All orders are non-refundable unless there is damage that incurs during shipping; see information above.

  • If anything is unclear or you have more questions feel free to contact our customer support team at orders@brinsjam.com

• Can I cancel my order?

  • If you wish to cancel your order & it hasn’t yet shipped: please email us at orders@brinsjam.com.

  • If your order has shipped we are not able to cancel your order.